Privacy Policy
This Privacy Policy describes how EduSchedge collects, uses, stores, and protects your personal information. It also explains your rights and how to contact us.
1. Information We Collect
- Teachers: Full Name and Email (for account creation, identity verification)
- Students: Email only
- Automatically-collected data: Analytics such as page views, device/browser metadata, usage patterns :contentReference[oaicite:1]{index=1}.
2. How We Use Data
- To provide and improve our service (e.g. clarity of user ownership, emails about your account)
- To secure and authenticate accounts (e.g., with encrypted passwords stored in a secure database)
- To analyze usage and app performance via analytics tools :contentReference[oaicite:2]{index=2}
- To comply with legal obligations
3. Data Protection and Security
- Passwords are encrypted; data is stored in a secure, access-controlled database
- We use PCI-compliant payment processors (e.g., Stripe), and do not store raw payment data ourselves :contentReference[oaicite:3]{index=3}
4. Third-Party Services
We may share information with:
- Payment processors (e.g., Stripe) to handle subscription payments
- Analytics platforms (e.g., Google Analytics)
5. Your Rights
- Access, correct, or request deletion of the personal data you provided
- Withdraw consent for non-essential data processing where applicable
6. Changes to This Policy
We'll update this policy as needed. Changes will be posted here with a new effective date :contentReference[oaicite:4]{index=4}.
7. Contact Us
If you have questions or requests regarding your privacy, please Contact Us.
Refund Policy
We want users to be satisfied. If you believe the service does not meet professional standards or fulfill expectations, you may be eligible for a refund.
1. Eligibility
- Refunds are considered if service doesn’t meet reasonable, professional expectations.
- Requests must be made within 14 days of charge.
2. How to Request a Refund
Please submit a request via:
- Support form on our Contact page
- Provide: Name, Email, Invoice/Order Number, Date of Purchase, and Reason for Refund :contentReference[oaicite:5]{index=5}.
3. Processing Time
Refunds will be processed within 5–14 business days after approval :contentReference[oaicite:6]{index=6}.
4. Account Termination
If your account is terminated (by you or us), you may still request a refund within the allowed timeframe.
5. Non-Refundable Scenarios
Refunds may not be granted if:
- The request falls outside the 14-day window
- You have been using the service as documented in your account
6. Policy Updates
We may revise this Refund Policy at any time; changes are effective upon posting here.
Terms of Service – Usage Guidelines
- Only teachers may create classes and schedule lessons
- Malicious use, abuse, or attempts to disrupt service are prohibited and may lead to suspension or termination
- Subscription customers are responsible for accurate billing and payment information
If you have questions or concerns about any of these policies, feel free to Contact Us.